Rigorous client follow-up and attentive after-sales service
Your orders are delivered to your home by independent couriers. The furniture that is entrusted to them is checked before leaving our depot, individually wrapped and packed in reinforced cardboard packaging. Don't forget to check the complete contents of the parcel when you receive our parcel.
The courier is bound to stay with you during this verification and you must note any anomalies noticed on the delivery note so that the courier's insurance can be utilised if there are any problems.
If the courier cannot stay for unpacking, you must indicate on the delivery note "subject to control, the courier could not stay for unpacking."
This is necessary so that we can provide you with a proper after-sales service in case of problems.
In the event that a defect on an item of furniture has escaped our vigilant checks, our after-sales service will act as quickly as possible to exchange the product for you. Don't hesitate to contact us.
If you are disappointed by our products when you receive them, you have a cooling-off period of 14 days. Feel free to contact us and read our terms and conditions of sale on our site.
You can follow your delivery to France, Belgium or Switzerland, here, and your delivery to Germany, here. You need to use the tracking number which has been sent to you by e-mail.
Delivery Fees
Delivery Fees inc. VAT for metropolitan France, Corsica and Monaco: 2016 rates:
- From 0€ to 400€ – 16€ inc. VAT
- From 401€ to 500€ – 20€ inc. VAT
- From 501€ to 600€ – 24€ inc. VAT
- From 601€ to 700€ – 28€ inc. VAT
- From 701€ to 800€ – 32€ inc. VAT
- From 801€ to 1500€ – 36€ inc. VAT
- 1501€ or more - please contact us for a quote
Delivery Fees inc. VAT for Belgium : 2016 rates:
- From 0€ to 315€ – 16€ inc. VAT
- From 316€ to 415€ – 24€ inc. VAT
- From 416€ to 520€ – 30€ inc. VAT
- From 521€ to 625€ – 36€ inc. VAT
- From 626€ to 720€ – 42€ inc. VAT
- From 721€ to 1500€ – 44€ inc. VAT
- 1501€ or more - please contact us for a quote
Delivery Fees inc. VAT for Germany : 2016 rates:
- From 0€ to 100€ – 24€ inc. VAT
- From 101€ to 315€ – 34€ inc. VAT
- From 316€ to 625€ – 46€ inc. VAT
- From 626€ to 1500€ – 60€ inc. VAT
- 1501€ or more - please contact us for a quote
Delivery Fees inc. VAT for Spain: 2016 rates:
- From 0€ to 100€ – 21€ inc. VAT
- From 101€ to 315€ – 30€ inc. VAT
- From 316€ to 625€ – 41€ inc. VAT
- From 626€ to 1500€ – 53€ inc. VAT
- 1501€ or more - please contact us for a quote
Delivery Fees inc. VAT for Austria: 2016 rates:
- From 0€ to 100€ – 24€ inc. VAT
- From 101€ to 315€ – 34€ inc. VAT
- From 316€ to 625€ – 46€ inc. VAT
- From 626€ to 1500€ – 60€ inc. VAT
- 1501€ or more - please contact us for a quote
Delivery Fees excl. VAT for Switzerland : 2016 rates
- From 0€ to 400€ – 250€ inc. VAT
- From 401€ to 500€ – 340€ inc. VAT
- From 501€ to 700€ – 410€ inc. VAT
- From 701€ to 1000€ – 550€ inc. VAT
- 1001€ or more – 700€ inc. VAT
Deliveries to Switzerland are carried out under the Incoterm DDP, i.e. the goods will be delivered duty paid. Taxes and COD fees must be paid by customers. Please note: COD fees can be avoided if you accept to pay via bank transfer. Specify your wish to pay via bank transfer when you are called by the carrier company to make a delivery appointment.
Delivery possible abroad, rates upon request.
Rotin-Design – S.A.S Sodima, 10, route de Riom 63118 CEBAZAT-France
- Tel: +33 (0)4 73 24 85 48 - Fax: +33 (0)4 73 23 36 84
- Email: contact@rotin-design.com
